Legal Info


This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our website.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

The content of this site,, is for general information purposes only. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. Any reliance you place on such information is therefore strictly at your own risk.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill out of or in connection with the use of this website.


The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Any information you provide us through this website will only be used in accordance with this privacy statement. We will never share your details with anyone else.

We will collect your name and contact information when you register with this site and only use to contact you.

Please let us know if the personal information which we hold about you needs to be corrected or updated.

If you signed up for our newsletters you will receive information from us by email from time to time.

You may instruct us to provide you with any personal information we hold about you

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.



Stone is a natural product which varies in colour and will contain markings, small holes, fissures and flaws, some of which may be artificially filled and therefore: unless otherwise agreed in writing this is not a sale by sample and no warranties can be offered to match material from a sample and any subsequent order of the same stone will not come from the same batch; colour and veining differences are to be expected as stone is a natural product.
Selection of material to supply to the Buyer will be at the discretion of Stone Design London unless agreed in writing to the contrary.

Selection of material by the Buyer from a batch, where agreed in writing will attract a premium cost.

The supply of samples is at the discretion of Stone Design London Ltd. and a charge may be applicable.

Flooring calibrations are nominal. A variation of +/- 3mm in thickness is normal and variance outside this range may occur. Stone Design London cannot take any responsibility for measurements outside this nominal calibration.


Natural stone is liable to staining. Although it can be impregnated with a substance to increase resistance to staining, it is not stain-proof and in particular cannot be protected against etching from acidic substances. We highly recommend that the material is treated periodically with a similar product to maintain this resistance. Stone should be professionally installed and any chemical treatments applied in accordance with manufacturer’s instructions for optimum performance.

It is for the Buyer to decide if the material is fit for their purpose and no warranty is given by Stone Design London Ltd. unless agreed specifically in writing as performance of different materials will vary in different circumstances,(e.g. outdoors, a swimming pool or as a kitchen worktop). Buyer should arrange testing independently to verify suitability for their own project before they purchase.

It is the Buyers responsibility to ensure that all surfaces and substrates are prepared and adequate for the stone flooring or products with regard to movement, weight or any other structural issues. Any advice given on these matters by Stone Design London is general and subject to the further approval of the Buyer’s professional advisers.


All quotations or estimates are valid for 30 days and are based on information supplied.

The Buyer is responsible for confirming that the calculated square metre requirement is correct. Stone Design London Ltd. cannot be held responsible for insufficient or surplus amounts being delivered resulting from unconfirmed requirements.

We may charge for additional visits required that are the result of the customer not complying with our template/installation process where applicable.

Lead times are approximate, from full and final instructions, the receipt of a deposit and subject to selected material arriving and performing as expected.

Key dates if changed may mean that the company cannot guarantee to adhere to initially planned/agreed timescales with regard to supply, manufacture, delivery or installation.

Quotations will be dependent on accuracy of information provided and clear and legible instructions. Any drawings sent to us for the purpose of a quotation must be fully dimensioned, accurate and to scale. Stone Design London cannot be held responsible for inaccuracies resulting from omissions or inaccurate information from the Buyer. Later amendments must be in writing and may attract a penalty.


Any dates quoted for delivery are made in good faith and will be adhered to as far as possible, however time for delivery shall not be of the essence.

You must check your order on delivery; advise us of any damage or defect at the point of delivery and any shortages within 48 hours unless a later inspection has been agreed in writing.

If the buyer fails to take delivery of the goods at the agreed time, then at Stone Design London discretion, Stone Design London may store the Goods until actual delivery and charge the Buyer for the reasonable costs of storage, including insurance.

Stone Design London will not be responsible for the delivery of goods by an independent carrier unless agreed otherwise in writing.


Ownership and property in the Goods shall not pass to the Buyer until full payment in cash or cleared funds is made for the full price, including VAT, for the Goods and services provided by Stone Design London Ltd.

Stone Design London will not be liable for the goods whilst in transit by independent carriers unless agreed in writing. Transit insurance for goods collected by independent carriers for delivery to the Buyer’s destination will be the responsibility of the Buyer unless otherwise agreed in writing.

Stone Design London Ltd. shall in no circumstances be under any liability for:
(a) losses that were not foreseeable to both parties when the contract was formed; or
(b) losses that were not caused by any breach on the part of the Company; or
(c) for the business losses, and/or losses to non-consumers or any third party arising out of or in connection with

the sale, supply or operation of goods under these Terms, save as may be expressly imposed by statute (Without prejudice to the foregoing the Company’s liability for any loss or damage caused to You shall be limited to the invoice value of the goods).

Nothing in these Terms and Conditions shall operate to exclude or restrict the Company’s liability for: death or personal injury resulting from negligence; breach of the obligations arising from section 12 of the Sale of Goods Act 1979; or fraud or deceit. This does not affect your statutory rights.


In accordance with the Health and Safety at Work Act 1974 and the Consumer Protection Act 1987 the Company confirms that the goods it supplies do not present a hazard to health and safety when used properly in accordance with the manufacturer’s instructions for the purpose for which they are designed and when you take reasonable and normal precautions in their use. Please ensure all relevant British Standards are used when handling or installing product including BS5385.


Cancellations should be notified and confirmed in writing to Stone Design London Ltd. at the very earliest opportunity.

We ask that you take reasonable care of the product(s) while they are in your possession and that, wherever possible, you return the goods either in or with the original packaging.

Following your notification of your intent to return product(s) we will make contact with you to make arrangements for the return of the item(s).

Deposits for bespoke or non-stock items are non-refundable.

Deposits for stock items will be refundable subject to a restocking charge of 20%.

Refunds will be processed within 30 days of you notifying us of your intention to return product and will be made in the same method as payment.


Programmes for installation are issued assuming that preparation works have been completed. Delay resulting from a lack of preparation from the Buyer or their agents may result in charges on a daily basis.

Where delay is caused on the part of the Buyer, there is no guarantee that the fitter will be available for the later date and charges may be made if no other work is available for the fitter for the allotted period.

Programmes for installation are created in good faith and Stone Design London Ltd. cannot be held responsible for delays caused by unforeseen circumstances.

Any fitting charges are based on using a standard two man team assuming good and level access from the point of unloading to the final fit position, unless agreed otherwise in writing. Any variation to this is not only likely to incur additional charges but is likely to result in amendments to previously planned or agreed timescales.

Protection of stonework during and after completion of works, is the responsibility of the Buyer, unless otherwise agreed in writing.

Under-floor heating must be laid, protected and fully commissioned by the client prior to installation of stone

We will not undertake any plumbing or electrical work.


Prior to manufacture of Goods, all templates must be presented and checked by an authorised representative of Stone Design London and be signed with the Buyer or an agent of the Buyer as being in accordance with the Buyers instructions

Drawings produced by Stone Design London are produced in good faith upon the information supplied or obtained. It is the responsibility of the Buyer to check the drawings for any inaccuracies or omissions.

Changes to original specification may result in additional charges and we may charge for additional visits required that are the result of the customer not complying with our template/installation process where applicable.


These Terms and Conditions shall be governed and construed in all aspects in respect of the laws of England and shall be subject only to the jurisdiction of the English courts.

The terms of the Housing Grants, Construction and Regeneration Act 1996 Part 11 will be implied in default of a contractual provision where applicable.

Adjudication: Either party may give notice at any time of his intention to refer a dispute to adjudication under a procedure complying with the provisions of the Housing Grants, Construction and Regeneration Act 1996 Part 11 s.108 where applicable.