Refunds and Exchanges

REFUND POLICY

Custom-made orders

Please be advised that we are unable to refund or exchange any custom-made orders. This does not affect your statutory rights. For more information about your statutory rights, please contact your local Citizen’s Advice Bureau or visit their website at www.citizensadvice.org.uk. If the goods you receive are found by us to be defective within two (2) days of delivery of your order, please contact us to arrange collection of the item. All goods returned must be in their original product packaging with instructions included where appropriate. If the goods do not reach us in their original packaging, then your right to a full refund may be affected. Any refunds due will be refunded within fourteen (14) days of receipt of goods, excluding delivery costs. Refunds will be made in the same method as payment was made.

Non custom-made items

Any item that is not custom-made may be returned for exchange or a credit note within thirty (30) days of purchase. Please provide proof of purchase (receipt/invoice). Any goods that are returned outside of the return period, damaged or sent without documentation will not be accepted and will be returned to the customer. Postage costs must be incurred by the customer. All goods returned must be in their original product packaging with instructions included where appropriate. If the goods do not reach us in their original packaging, then your right to a full refund may be affected. Credit notes are valid for 6 months from the date of return. Deposits for stock items will be refundable subject to a restocking charge of twenty per cent (20)%.

Items can be returned to the following address:
Stone Design London, Suite 101A, Business Design Centre, 52 Upper Street, Islington, N1 0QH, United Kingdom. If returning by post, the parcel and its contents are your responsibility until they have been received by us. The Company will not be liable for any customs or duties charges incurred when returning goods.

CHANGES & CANCELLATIONS

We are unable to cancel any custom-made orders once they have been placed; for any non-custom-made item, if you need to cancel your order we would advise you to contact us immediately after your order has been placed on +44(0)20 7688 8444 or 07817 483263.

To make any changes to your order, you must contact us immediately after it has been placed and we will discuss the options with you. 

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