Terms and Conditions


Stone Design London Ltd (the Company) is a company registered and incorporated in England and Wales under company number 07674979 (referred to in this statement as “we”, “us” and “our”). Your data will be held and managed by the Data Protection Officer (DPO) at the Company. If you have any questions about this privacy notice, please contact the Data Protection Officer at: dpo@stonedesignlondon.com or write to: The Data Protection Officer, Stone Design London, Suite 101A, Business Design Centre, 52 Upper Street, Islington, N1 0QH, United Kingdom.

This privacy notice aims to give you information on how the Company collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase products or services. Please read these Terms and Conditions carefully and make sure that you understand them, before ordering any products from our site. Please note that before placing an order you will be asked to agree to these Terms and Conditions. If you refuse to accept these Terms and Conditions, you will not be able to order any products from our site. You should print a copy of these Terms and Conditions or save them to your computer for future reference. We amend these Terms and Conditions from time to time, this privacy policy was last updated in July 2019. Every time you wish to order products, please check these Terms and Conditions to ensure you understand the Terms and Conditions which will apply at that time.

We will always strive to comply and be up to date with the requirements of The EU General Data Protection Regulation (GDPR) of 2018 including any other applicable laws and regulations to ensure all personal information you provide to us is kept secure in the most appropriate manner and processed fairly and lawfully.

By accessing or visiting, and using the Company’s website www.stonedesignlondon.com or the mobile site, or any other application of the Company that will be made available from time to time or by visiting our offices or sampling our products, or for interacting with our content or services, you are providing your consent in relation to the use and disclosure of your personal information described in this privacy policy. This website includes links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The Company takes your privacy very seriously before and after purchase. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: where we need to perform the contract we are about to enter into or have entered into with you; where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; where we need to comply with a legal or regulatory obligation. We may have to share your personal data with third parties such as national or international courier companies. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We do not collect any special categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. Where we need to collect personal data by law, or under the Terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We use different methods to collect data from and about you including through: Direct interactions – you may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: – apply for our products or services; – create an account on our website; – subscribe to our service or publications; – request marketing to be sent to you; – enter a competition, promotion or survey; or – give us some feedback. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We have in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  In case of suspected personal data breach we will notify you and any applicable regulator of a breach where we are legally required to do so.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. You can opt out of marketing messages at any time by emailing us at dpo@stonedesignlondon.com or by updating your account preferences online. We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use a third-party marketing automation platform, MailChimp, to handle the information we collect from you appropriately. The data is processed in accordance with MailChimp’s Privacy Policy and Terms and Conditions. MailChimp enables people who are interested in our work or products to subscribe and unsubscribe to our email marketing lists including our monthly e-newsletter. We use MailChimp to share email and advertising campaigns with clients, customers and other interested parties on a regular basis. The data we collect through MailChimp is recorded for our own administrative purposes. This information is stored in a secure privacy centre, which is managed by our dedicated Data Protection Officer.

By interacting with us on Social Media (including without limitation joining our official group or page; following us on Social Media; liking, retweeting; writing a comment in relation to a page on Social Media) you are consenting to our interaction with you on Social Media and the processing of your information accessed on Social Media. The information about you that may be collected when you Interact with us on Social Media may include without limitation your name, your user profile, your age, your preferences, choices and opinions in relation to the topic or subject matter of the relevant Social Media page, your photos and other images and your videos. Please contact us if at any time you wish us to stop interacting with you on Social Media or using any of your information obtained from Social Media.




By placing an order, you are acknowledging that you have read, understood and agreed to our Terms and Conditions. All order confirmations will be emailed and confirmed in English only. The Company is a British brand, therefore the Terms and Conditions and the use of our e-commerce site and purchase in store are governed by English Law and you agree to submit to the non-exclusive jurisdiction of the English court. Conversely, this does not affect your statutory rights.


For each product we have indicated a typical lead time. Unless otherwise specified, our items are custom-made so this time frame is an indication of the level of craftsmanship, care and attention that goes into each and every furniture piece that we make. Typical lead times are a guide only and cannot be taken as a guarantee on delivery dates and times as these may be affected by circumstances outside of our control.


Delivery costs will be calculated at check out. In certain instances, for example where items are over 60kg, contact us at customerservice@stonedesignlondon.com with your address and postcode and we will provide you with a free quotation.  Please note that import tax may be due on goods arriving outside of the EU and Switzerland.


Custom-made orders

Please be advised that we are unable to refund or exchange any custom-made orders. This does not affect your statutory rights. For more information about your statutory rights, please contact your local Citizen’s Advice Bureau or visit their website at www.citizensadvice.org.uk. If the goods you receive are found by us to be defective within two (2) days of delivery of your order, please contact us to arrange collection of the item. All goods returned must be in their original product packaging with instructions included where appropriate. If the goods do not reach us in their original packaging, then your right to a full refund may be affected. Any refunds due will be refunded within fourteen (14) days of receipt of goods, excluding delivery costs. Refunds will be made in the same method as payment was made.

Non custom-made items

Any item that is not custom-made may be returned for exchange or a credit note within thirty (30) days of purchase. Please provide proof of purchase (receipt/invoice). Any goods that are returned outside of the return period, damaged or sent without documentation will not be accepted and will be returned to the customer. Postage costs must be incurred by the customer. All goods returned must be in their original product packaging with instructions included where appropriate. If the goods do not reach us in their original packaging, then your right to a full refund may be affected. Credit notes are valid for 6 months from the date of return. Deposits for stock items will be refundable subject to a restocking charge of twenty per cent (20)%.

Items can be returned to the following address:
Stone Design London, Suite 101A, Business Design Centre, 52 Upper Street, Islington, N1 0QH, United Kingdom. If returning by post, the parcel and its contents are your responsibility until they have been received by us. The Company will not be liable for any customs or duties charges incurred when returning goods.


We are unable to cancel any custom-made orders once they have been placed; for any non-custom-made item, if you need to cancel your order we would advise you to contact us immediately after your order has been placed on +44(0)20 7688 8444 or 07817 483263.

To make any changes to your order, you must contact us immediately after it has been placed and we will discuss the options with you. 




Stone is a natural product which varies in colour and will contain markings, small holes, fissures and flaws, some of which may be artificially filled and therefore unless otherwise agreed in writing, no warranties can be offered to match material from a sample and any subsequent order of the same stone will not come from the same batch; colour and veining differences are to be expected as stone is a natural product. Selection of material to supply to the Buyer will be at the discretion of the Company unless agreed in writing to the contrary. Selection of material by the Buyer from a batch, where agreed in writing will attract a premium cost.

The supply of samples is at the discretion of the Company and a charge may be applicable.

Flooring calibrations are nominal. A variation of +/- 3mm in thickness is normal and variance outside this range may occur. The Company cannot take any responsibility for measurements outside this nominal calibration.


Natural stone is liable to staining. Although it can be impregnated with a substance to increase resistance to staining, it is not stain-proof and in particular, cannot be protected against etching from acidic substances. We highly recommend that the material is treated periodically with a similar product to maintain this resistance. Stone should be professionally installed and any chemical treatments applied in accordance with manufacturer’s instructions for optimum performance.

It is for the Buyer to decide if the material is fit for their purpose and no warranty is given by the Company unless agreed specifically in writing as performance of different materials will vary in different circumstances,(e.g. outdoors, a swimming pool or as a kitchen worktop). The Buyer should arrange testing independently to verify suitability for their own project before they purchase.

It is the Buyers responsibility to ensure that all surfaces and substrates are prepared and adequate for the stone flooring or products with regard to movement, weight or any other structural issues. Any advice given on these matters by the Company is general and subject to the further approval of the Buyer’s professional advisers.


All quotations or estimates are valid for thirty (30) days and are based on information supplied and subject to construction drawings and approval of stone selection.

The Buyer is responsible for confirming that the calculated square metre requirement is correct. The Company cannot be held responsible for insufficient or surplus amounts being delivered resulting from unconfirmed requirements. We may charge for additional visits required that are the result of the customer not complying with our template/installation process where applicable.

Lead times are approximate, from full and final instructions, the receipt of a deposit and subject to the selected material arriving and performing as expected. Key dates if changed may mean that the company cannot guarantee to adhere to initially planned/agreed timescales with regard to supply, manufacture and installation.

Quotations will be dependent on accuracy of information provided and clear and legible instructions. Any drawings sent to us for the purpose of a quotation must be fully dimensioned, accurate and to scale. The Company cannot be held responsible for inaccuracies resulting from omissions or inaccurate information from the Buyer. Later amendments must be in writing and may attract a penalty.


Any dates quoted for delivery are made in good faith and will be adhered to as far as possible. You must check your order on delivery; advise us of any damage or defect at the point of delivery and any shortages within forty-eight (48) hours unless a later inspection has been agreed in writing.

If the buyer fails to take delivery of the goods at the agreed time, then at the Company’s discretion, we may store the goods and charge the Buyer for the reasonable costs of storage, including insurance.

The Company will not be responsible for the delivery of goods by an independent carrier unless agreed otherwise in writing.


Ownership and property of the goods shall not pass to the Buyer until full payment in cash or cleared funds is made for the full price, including VAT, for the goods and services provided by the Company.

The Company will not be liable for the goods whilst in transit by independent carriers unless agreed in writing. Transit insurance for goods collected by independent carriers for delivery to the Buyer’s destination will be the responsibility of the Buyer unless otherwise agreed in writing.

The Company shall in no circumstance be under any liability for:
(a) losses that were not foreseeable to both parties when the contract was formed; or
(b) losses that were not caused by any breach on the part of the Company; or
(c) for the business losses, and/or losses to non-consumers or any third party arising out of or in connection with the sale, supply or operation of goods under these Terms and Conditions, save as may be expressly imposed by statute (without prejudice to the foregoing the Company’s liability for any loss or damage caused to you shall be limited to the invoice value of the goods).
Nothing in these Terms and Conditions shall operate to exclude or restrict the Company’s liability for: death or personal injury resulting from negligence; breach of the obligations arising from section 12 of the Sale of Goods Act 1979; or fraud or deceit. This does not affect your statutory rights.


In accordance with the Health and Safety at Work Act 1974 and the Consumer Protection Act 1987, the Company confirms that the goods it supplies do not present a hazard to health and safety when used properly in accordance with the manufacturer’s instructions for the purpose for which they are designed and when you take reasonable and normal precautions in their use. Please ensure all relevant British Standards are used when handling or installing product including BS5385.


Cancellations should be notified and confirmed in writing to the Company at the very earliest opportunity.

We ask that you take reasonable care of the product(s) while they are in your possession and that, wherever possible, you return the goods either in or with the original packaging.

Following your notification of your intent to return product(s) we will contact you to make arrangements for the return of the item(s):

Deposits for bespoke or non-stock items are non-refundable.

Deposits for stock items will be refundable subject to a restocking charge of twenty per cent (20)%.

Refunds will be processed within thirty (30) days of you notifying us of your intention to return a product and will be made in the same method of payment.


Programmes for installation are issued assuming that preparation works have been completed. Delay resulting from a lack of preparation from the Buyer or their agents may result in charges on a daily basis.

Where delay is caused on the part of the Buyer, there is no guarantee that the fitter will be available for the later date and charges may be made if no other work is available for the fitter for the allotted period.

Programmes for installation are created in good faith and the Company cannot be held responsible for delays caused by unforeseen circumstances.

Any fitting charges are based on using a standard two-man team assuming good and level access from the point of unloading to the final fit position, unless agreed otherwise in writing. Any variation to this is not only likely to incur additional charges but is likely to result in amendments to previously planned or agreed timescales.

Protection of stonework during and after completion of works is the responsibility of the Buyer, unless otherwise agreed in writing.

Under-floor heating must be laid, protected and fully commissioned by the client prior to installation of stone.

We will not undertake any plumbing or electrical work.


Prior to the manufacture of goods, all templates must be presented and checked by an authorised representative of the Company and be signed with the Buyer or an agent of the Buyer as being in accordance with the Buyers instructions.

Drawings produced by the Company are produced in good faith upon the information supplied or obtained. It is the responsibility of the Buyer to check the drawings for any inaccuracies or omissions.

Changes to original specification may result in additional charges and we may charge for additional visits required that are the result of the customer not complying with our template/installation process where applicable.


These Terms and Conditions shall be governed and construed in all aspects in respect of the laws of England and shall be subject only to the jurisdiction of the English courts.
The Terms of the Housing Grants, Construction and Regeneration Act 1996 Part 11 will be implied in default of a contractual provision where applicable.
Adjudication: Either party may give notice at any time of his intention to refer a dispute to adjudication under a procedure complying with the provisions of the Housing Grants, Construction and Regeneration Act 1996 Part 11 s.108 where applicable.


This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our website.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

The content of this site, www.stonedesignlondon.com, is for general information purposes only. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. Any reliance you place on such information is therefore strictly at your own risk.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill out of or in connection with the use of this website.